Terms and Conditions

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WEBSITE TERMS AND CONDITIONS
These terms and conditions (the “Terms”) apply to your use of the RawPawz Ltd website (the “Website”) and to your relationship with us (RawPawz Ltd) and our franchisees. By accessing this Website and/or placing an order you agree to be bound by these Terms. Please read them carefully. Certain areas of this Website are only open to you if you register but using this Website indicates that you accept these terms regardless of whether or not you choose to register. If you do not agree to be bound by these Terms you may not use or access this Website.

1. USE OF THE RAWPAWZ LTD WEBSITE AND THESE TERMS
1. This Website is provided to you free of charge for your personal use subject to these Terms. The purpose of the Website is to provide you with details of our products and also to enable you to contact your local RawPawz Ltd outlet in relation to any requirements you may have.
2. All Products purchased on line are subject to specific Product Terms and Conditions.
3. We may update these Terms from time to time. Any changes will be notified to you via the email address provided by you on registration or by a suitable notice on the Website. If you do not wish to accept the new terms and conditions you should cease using the Website. If you continue to do so, after the date on which the changes come into effect, your use will indicate your agreement to be bound by the new terms and conditions.

2. INTELLECTUAL PROPERTY
1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. You may not reproduce or store any such material on any other website or include it in any public or private electronic retrieval system or service without our prior written permission. You may print one copy of the content for your own personal use provided that you keep intact any copyright or proprietary notices.
2. Any rights not expressly granted in these Terms are reserved.

3. SERVICE ACCESS
1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control.
3. We shall not be liable for any telephone or other costs that you may incur.

4. VISITOR MATERIAL AND CONDUCT
1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligation with respect to such material. We and our franchisees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
2. You may not post or transmit to or from this Website any material:
1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
2. for which you have not obtained all necessary licences and/or approvals;
3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

3. You may not misuse the Website (including, without limitation, by hacking).
4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.

5. LINKS TO AND FROM OTHER WEBSITES
1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

6. REGISTRATION
1. To register you must complete the required registration and be 18 years of age or over.
2. You warrant that the details provided by you on registration are true, accurate, current and complete in all respects. You must notify us immediately of any changes to the information that you have provided when registering by updating your personal details.
3. Each registration is for a single user only. You must not share your user name and password with any other person or with multiple users on a network.
4. You are responsible for any activity or order that occurs or is submitted under your email address or your email address used in combination with your password. If you know or suspect that someone else knows your password you should notify us immediately.

7. OUR RIGHT TO SUSPEND OR CANCEL YOUR REGISTRATION
1. We may suspend or cancel your registration immediately without notice at our reasonable discretion or if you breach any of your obligations under these Terms or the Product Terms and Conditions.
2. The suspension or cancellation of your registration and your right to use the Website shall not affect either party’s rights or liabilities.

8. SPECIAL OFFERS AND PROMOTIONS
1. From time to time and at our discretion, purchases of Products may be subject to special offers. In the event that a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and the relevant product terms and conditions. If there is any conflict between the terms of a special offer and the product terms and conditions, the product terms and conditions shall prevail.
2. We may change the terms of such special offers or withdraw them altogether at any time and without prior notice.
3. We reserve the right to offer at our complete discretion, different customers different special offers and promotions.

9. DISCLAIMER
1. While we endeavour to ensure that the information on this Website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice.
2. Any nutritional data contained on the Website is provided for guidance only and is not intended to be definitive. Please refer to Product labels for definitive information. In particular, you should always consult with your doctor, dietician or other specialist in relation to any dietary requirements you may have before consuming any Products supplied by us or one of our franchisees, and we accept no responsibility for the consequences of failing to follow this advice.
3. To the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these Terms might have effect in relation to this Website. You must bear the risks associated with the use of the Internet. This clause does not affect your statutory rights.

10. OUR LIABILITY TO YOU
1. Our liability to you in respect of your use of the Website shall be limited as set out in paragraph
2 below provided that:
1. nothing in these Terms excludes our liability for fraud or for death or personal injury arising from our negligence or that of our employees or agents. ; and
2. nothing in these Terms excludes any other liability which is prohibited from being excluded by law.
2. Except as provided in paragraph 10.1 above, we shall not be liable for any loss, liability or damage whatsoever including (without limitation) special, indirect or consequential loss, damage for loss of business, loss of profit, business interruption or other pecuniary loss suffered by you or any other person arising out of your use of the Website or the information on it, your reliance on such information or any part of it or any dealings or transactions you may have with any local outlet.
3. This paragraph does not affect your statutory rights.

11. INDEMNITY
1. You will indemnify, defend and hold us, and our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you or any other liability arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or the information you provided upon registration.

12. DATA PROTECTION
1. We respect your privacy and undertake to share and process your data in accordance with the Data Protection Act 1998 and our privacy policy.

13. MISCELLANEOUS
1. If any part of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
2. If you breach these Terms and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
3. We shall not be liable for any breach of these Terms caused by any circumstances beyond our control.
4. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through this Website.
5. A Person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Party) Act 1999 to enforce any term of these Terms.

14. GOVERNING LAW AND JURISDICTION
1. These Terms and Conditions shall be governed by and construed in accordance with New Zealand law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

15. CUSTOMER COMPLAINTS
1. Any complaints or queries you might have should be addressed to the contacts listed on the Website in “Contact us”.

PRODUCT TERMS AND CONDITIONS
These terms and conditions (the Terms”) apply to any ordermade on this website. By placing an order you agree to be bound by these Terms. Please read them carefully before doing so.

OUR DETAILS ARE SET OUT ON THE WEBSITE AND AT THE END OF THESE TERMS. ANY CONTRACT ENTERED INTO FOR THE DELIVERY OF PRODUCTS WILL BE BETWEEN YOU AND US.

1. PRICE
1. The price of the Products will be as quoted on the Website at the time you confirm your order (usually by clicking the “Checkout” button). If we have by mistake underpriced any Product, we will not be liable to supply that Product at the stated price. We will endeavour to notify you before dispatch. If you subsequently amend your order, the prices charged will be those applicable to the amended Products at the time that you confirm your amended order.
2. All prices are expressed inclusive of any VAT payable (unless otherwise stated) at the current rates and are correct at the time of entering the information onto the system.

2. PAYMENT
1. Payment may be made by credit card or debit card, cash or cheque (provided that any cheque is supported by a valid cheque guarantee card).
2. There is a minimum order requirement which is as displayed on the Website.
3. Payment by cash or cheque will be collected at the point of delivery unless an alternative method of payment has been agreed by us BEFORE delivery.
4. The credit cards and debit cards accepted by us are any of the following: Mastercard, Visa, Switch/Maestro and Solo.
5. Payments made by you by accepted credit or debit cards will be collected directly by PayPal acting as our appointed agent. PayPal’s details are set out at the payment page.
6. If you pay by credit or debit card, your card will not be charged until the Products have been delivered to you although authority for payment will be requested from your card issuer at the time of your order. This is done by making a reservation against the card you have used for payment. The amount reserved is not spent by you until your card is debited, which only happens after delivery.
7. Your credit /debit card will be encrypted to minimise the possibility of unauthorised access or disclosure
8. You agree to indemnify us in full against all loss, cost and expense incurred by us or our agent in obtaining payment from you in the event that we are unable to recover in full the price of any Product ordered by you.

3. OUR GUARANTEE
1. We guarantee the quality of our Products. You must notify us promptly if you are dissatisfied with any order.
2. Subject to paragraph 3.4 below, our liability to you in connection with any order shall not exceed the total price charged for the Products and we do not accept any further claim for loss from or in connection with the supply of Products, however arising.
3. In addition, we will not be liable to you as a result of any delay in our performance or failure to perform if the delay or failure to perform is due to any cause outside our reasonable control.
4. Nothing in these terms shall limit or exclude our liability for fraud or for death or personal injury caused by our negligence. This does not affect your statutory rights.

4. AVAILABILITY
1. We will notify you as soon as possible if for any reason we are unable to supply a particular Product. We will not be liable to you if we are unable to supply a particular Product. We will try, where appropriate, to offer a substitute but please note that this may affect the price. You may reject any substitute Product and we will refund the amount you have been charged for that substitute.
2. Although we will always try to cater for your order, an order of large quantities of a particular Product can only be fulfilled at our discretion.

5. ACCEPTANCE
1. Order acceptance and the completion of the contract between you and us will take place on the delivery of the Products ordered (and not before) to the address given by you unless we have notified you that we do not accept your order or you have cancelled it in accordance with your rights to cancel explained at Clause 7. 2. We may decline to supply the Products to you without giving any reason.
3. The sales contract is completed in England and concluded in English.

6. DELIVERY
1. Delivery will be made to the address specified by you on the completed order form
2. We reserve the right to restrict deliveries in certain areas and this includes the right to eliminate certain areas from our delivery schedule entirely from time to time.
3. Delivery day will be as agreed with you.
4. All Products must be signed for on delivery by an adult aged 18 years or over. If no one is at the specified address when the delivery is attempted the Products may be retained by us. We will leave notification of the attempted delivery and will telephone you to attempt to rearrange the delivery.
5. Whilst we make every effort to deliver all your Products in the agreed time and in any event within 30 days of the date of your order, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

7. CANCELLATION AND CHANGES
1. Please Contact us for details of our cancellation policy.

8. RETURNS / REFUNDS
1. If you wish to return an item, please first write to us at info@rawpawz.nz and let us know how we can help!
2. Please note that for returned items, we may offer an exchange or gift card credit, at our discretion.
3. Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or gift card credit.
4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
5. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned, and gift cards cannot be returned.
6. To complete your return, we require a receipt or proof of purchase from Raw Pawz Only.
7. To be eligible for a full refund on an order that you no longer want to receive, (and only if you have not received this order) please write to us first at info@rawpawz.nz and we can arrange a full refund in the manner the order was originally paid for.
8. Due to our produce being perishable goods, we ask that you choose carefully on the product that you wish to purchase.

9. AMENDMENTS TO WEBSITE
1. We reserve the right to alter or withdraw any Products from this Website at any time and/or remove or edit any material or content on this Website and will not be liable to you or any third party by reason of our altering or withdrawing any Product whether or not that Product has been sold or by reason of removing or editing any material or contents of the Website.
2. We may update these Terms from time to time. Any changes will be notified to you via the email address provided by you on registration or by a suitable notice on the Website. If you do not wish to accept the new terms and conditions you should cease using the Website. If you continue to do so, after the date on which the changes come into effect, your use will indicate your agreement to be bound by the new terms and conditions.

10. REGISTRATION
1. To be eligible to purchase Products on this Website you must have completed the required registration, be 18 years of age or over and have stipulated a delivery address compatible with our delivery schedule as amended from time to time.
2. You warrant that the details provided by you on registration are true, accurate, current and complete in all respects. You must notify us immediately of any changes to the information that you have provided when registering by updating your personal details.
3. Each registration is for a single user only. You must not share your user name and password with any other person or with multiple users on a network
4. You are responsible for any activity or order that occurs or is submitted under your email address or your email address in combination with your password. If you know or suspect that someone else knows your password you should notify us immediately.

11. OUR RIGHT TO REFUSE A TRANSACTION OR TO SUSPEND OR CANCEL YOUR REGISTRATION
1.
We reserve the right to refuse to process a transaction to any customer and we shall not be liable to you or to any third party for refusing to process a transaction or unwinding or suspending any transaction should the processing have begun.
2. We may suspend or cancel your registration immediately without notice at our reasonable discretion or if you breach any of your obligations under these Terms.
3. The suspension or cancellation of your registration and your right to use the Website shall not affect either party’s rights or liabilities.

12. DATA PROTECTION AND CONFIDENTIALITY
1. We respect your privacy and undertake to store and process your data in accordance with the Data Protection Act and our Privacy Policy.
2. It is not our policy to sell, rent or transfer information to third parties for marketing purposes.
3. In the absence of our negligence we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

13. MISCELLANEOUS
1. If you breach these Terms and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
2. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through this Website.
3. If any part of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect. 4. A Person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Party) Act 1999 to enforce any term of these Terms.

14. GOVERNING LAW AND JURISDICTION
1. These Terms shall be governed by and construed in accordance with New Zealand law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

15. CUSTOMER COMPLAINTS
1. Any complaints or queries you might have should be addressed to the contacts listed on the Website in “Contact us”. This Website is owned by RawPawz Ltd a company registered in New Zealand.